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    Gate.io Help Center

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    Gate.io > Help Center > Guide > Deposit & Withdrawal
    More article in the group
    Guide to Deposit Self-Help Acceleration(on web)
    Gate.io
    Updated at:187 days 21 hours ago
    In order to improve user experience and alleviate the problem of transactions taking too long due to network traffic and other reasons, Gate.io has launched the "self-help acceleration" feature. When you make a deposit and it is taking a longer time than usual for the deposit to complete, or the record of the deposit is missing, you can use the "self-help acceleration" feature to accelerate the process.

    Please wait patiently for 5-30 minutes after submitting the acceleration request to see if it is credited. If it is still not, you can continue to wait for 60 more minutes or submit a ticket. (Help center article on how to submit a ticket: https://www.gate.io/en/help/guide/common/23119)

    How to use the self-help acceleration feature

    Step 1: Log in to your account on the Gate.io website. Place your cursor over "Wallet" on the top-right corner and then click on "Deposit".



    Step 2: Select the coin that is going to be deposited. Scroll down to the "Self-help acceleration" button, then click on it.


    Step 3: Select the category of GateChain. Then click on "Next".


    Step 4: Enter the transaction hash (TxID) and click on "OK".



    Step 5: Wait patiently after submitting the request for acceleration.


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